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TERMS
AND CONDITIONS FOR TOUR PACKAGES
1. PACKAGE CANCELLATIONS (unless otherwise
specified)
In the event of any cancellation,
the following charges (per person) are applicable:
-
Within 7 working days prior to departures-50% of the total package
price.
-
Within 3 working days prior to departures-100% of the total package
price.
2. AMENDMENT FEE (unless otherwise specified)
A
handling fee of THB1,000 per transaction will be charged for any
amendment made to a confirmed booking,.
7
working days prior to departures or with issued documents.
A
change name of passenger after document has been issued, does not
constitute an amendment and change name fee
THB
2,000 per passenger will be applied in additional of amendment fee.
A
transfer to another tour package, at your request, does not constitute
an amendment but
3. REFUND OF UNUSED SERVICES
No
refunds, either in part or in full, will be made for unused air
tickets, ground transportation, meals and accommodation,
admission
to tourist attractions or sightseeing tours not taken.
4. PACKAGE PRICES
Prices
are subject to revision without notice in the event of unforeseen
circumstances like currency fluctuations, increases
in hotel
rates, increases in airfares, local taxes etc. The package price
excludes pre/post tour accommodation,
laundry,room service, unspecified meals or tours, beverages, portages,
excess baggage ,insurance,
tips,
passport and visa costs, airport taxes, and all other items of a
personal nature.
5. ACCOMMODATION
Hotels
used are as reflected in the package details. In the event that
accommodation in the selected hotel is not available,
every effort will be made for an alternative in another hotel of
similar standard. Unless specifically mentioned,
all
rooms will be on "run-of-house" basis.
6. PRE/POST TOUR ACCOMMODATION AND DEVIATION OF STAY/RETURN FLIGHT
Accommodation
prior to or following after a tour is permitted, subject to the
maximum validity and restrictions of the air
ticket (applicable to booking with airfare included as part of the
tour fare). An additional charge imposed by the
airlines
or operators will be borne by you. Flight and accommodation reservations
during your extension should be
made
prior to the commencement of the tour. Extensions are at your own
expense and transfers will not be provided.
7. BAGGAGE (unless otherwise specified)
Baggage
may be transported by luggage vans to your hotel or airport, which
means your bag will travel separately from
you
and may arrive at hotel or airport at a later time. A ground handling
charge of S$5.00 will be imposed for each
piece
of excess, outsized or bulky baggage; for example boxes, crates
golf sets etc.
One
piece of baggage not exceeding 20 kilograms per person is allowed.
The suitcase size should not exceed
736mm
x 508mm x 254mm (29" x 20" x 10"). Excess baggage
charges must be paid locally by tour participants.
Only
one piece of hand luggage 550mm x 350mm x 250mm (22" x 14"
x 10") is allowed.
8. TRANSPORTATION
Unless
otherwise specified, transfers are provided in air-conditioned coach
or minibus on "seat-in-coach" basis. Average
waiting time is approximately 15-20 minutes. Passengers joining
the tour package are required to approach
SIA
Singapore Stopover Holiday counter at Changi Airport Terminal 2,
to arrange transfer.
9. ITINERARY CHANGES
Airline
schedules and local conditions may affect accommodation and routings.
Should this occur, the Company will
endeavour
to substitute a suitable arrangement of similar value.
10.MEALS
Meals
will be provided as specified in the package itinerary.
11.TRAVEL DOCUMENT
It
is the passenger’s responsibility to obtain a passport valid
for at least 6 months and visas (if required), for the country to
be
visited. Please consult your travel agent or local consulate/embassy
on visa requirements. Our company cannot be
held responsible or liable for any expenses, reimbursement or refund
of tour package prices if any passenger is refused
entry by any country.
12.TRAVEL INSURANCE
We
strongly recommend that you purchase a Personal Travel Insurance
policy prior to the commencement of your
holiday.
13. COMPLAINTS/CLAIMS
Any
complaints/claims have to be made in writing within 14 days from
the date of return. No responsibility is accepted in
respect
of any complaints/claims, which are made after 14 days of return.
14. RESPONSIBILITY
All
arrangements for the provision of transport, accommodation, sightseeing
tours and other services are made by the
company
through appointed agents only.
All
exchange orders, receipts, contracts and tickets issued by the Company
are subject to applicable tariffs, terms and
conditions
under which any accommodation, transportation and other services
whatsoever are provided by the hotels,
transport
companies, airlines, owners or contractors concerned.
By
acceptance of such exchange orders, receipts, contracts and tickets,
the passenger is deemed to have agreed to the
applicable
tariffs, Terms and Conditions.
Every
person participating in any tour/holiday organised by the Company
shall be regarded as carrying his own risk with
respect
to loss or injury to person or property.
The
passenger accepts full responsibility for losses and expenses due
to delay, sickness, weather, strikes, war , terrorism,
quarantine
or acts of God.
The
Company shall not be held responsible for the deportation or refusal
of entry by immigration authorites of tour members
resulting
from improper travel documents, possession of unlawful items or
irregularities that may be caused to person or
property.
All proper travel documentation is the sole responsibilities of
the passengers.
Neither
The Company shall nor their emplyees or agents assisting or collaborating
with them, is liable for any loss, injury,
accident,
damage, delay or expense which may arise in any way whatsoever during
the tour.
The
Company is only an acting agent for the holiday components and will
not be held responsible for any charges, acts of
discretion
or inconvenience caused by our suppliers and appointed agents. In
no case shall the Company or their
employees
or agents be liable for any causes outside their reasonable control
or from any act or omission of the customer.
In
no event shall the liability of the Company or their employees or
agents in respect of any loss or damage other than
death
or personal injury arising out of the tour exceed as an absolute
maximum the price of the tour/holiday in question.
The
Company reserves the right to alter any route, itinerary and/or
accommodation without prior notice to the passenger if
it
shall in its sole and absolute discretion think this fit or in case
of force majeure.
Any
limitations, which apply to the company's liability in respect of
transportation as a result of the Warsaw Convention
(in
amended or non-amended form), shall apply for the benefits of the
organizer and seller of the tour.
Tradewinds
and Singapore Airlines reserves the right to change programme conditions
and benefits without prior notice.
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